Frequently Asked Questions

There are two ways you can track your package. 1)Log in to your Shipindia account on the website to track the status of your package. 2) Use our whatsapp chatbot <https://wa.me/6594454869> to check on the status of your package within whatsapp itself

You can store it for up to 15 days free in our warehouse. You will be charged a nominal fee after the 15th day per item.

Yes, we will notify you when your package arrives at our warehouse. You may also book under 'expected deliveries' to inform us of the shipment before it arrives at our warehouse. This way you can let us know in advance to anticipate for your parcel delivery. We will still notify you even if you do not pre-book it. Ensure that in your delivery address, you have added your unique customer id so we can identify your parcel.

We will help you consolidate all your parcels when it arrives in our warehouse. You can shop from any Indian e-commerce sites, IG accounts, FB accounts and set the delivery address assigned to you. We will take it from there by keeping you updated about your shipments.

We offer competitive shipping rates, package consolidation, and a user-friendly platform for a seamless shipping experience. Our customer support team is always ready to assist you. To learn more about us, visit our instagram https://www.instagram.com/shipindia.co/ or https://www.shipindia.co/

Changes to your shipment may be possible, but additional fees may apply. Contact customer support for assistance.

We prioritize the safety of your packages and offer various shipping options, including insurance and extra packing, for added protection.

Right now, we do not provide services such as refund / returning / exchanging items with the stores as we are only the shipment provider and not directly linked to any store.

You can request changes or cancellations by contacting our customer support team before your shipment is processed. Please note that fees may apply.

You can reach our customer support team through email, phone, or live chat. Visit our "Contact Us" page for contact details.

We ensure your goods are safe throughout the shipment process. In the event where your goods are damaged, please contact us immediately via support and we will assist you in the claims process. Please note that this is also dependent on the value you declare your items. We will conduct an investigation on the damaged item and begin the compensation process after.